SHIPPINGS AND RETURNS
Shipping Policy
We ship every monday, wednesday and friday in the morning. You may be wondering why we don't ship every business day, and the answer to that is because of the pandemic, we want to minimize exposure and keep everyone as safe as possible. After your package has been shipped, you should receive your order within the next 5 business days, depending on where you are located in Colombia.
How much does shipping cost?
The shipping cost depends on where you are located in Colombia. If you live in Bogotá, the shipping will cost you $5900 COP up to 3 pounds (3lb), if your order exceeds this weight, you will be charged $9000 COP. If you are located in another major city (like Medellín, Cali, Cartegena, Bucaramanga, etc...), the shipping cost will be $12000 COP up to 3 pounds (3lb) if your order exceeds this weight, you will be charges $15000 COP. And if your location doesn't mach the previous ones described, the shipping cost will be $15000 COP up to 3 pounds (3lb), if your order exceeds this weight, you will be charges $20000 COP. For more infomation regarding shipping discount for book doners go to our FAQ page.
Free shipping is available if you pick-up the books on site. If you are interested in this option, please contact us via email (readersbookshopcol@gmail.com) or via Instagram DM and we'll coordinate the details.
Return & Exchange Policy
When we package your books, we make sure that they are protected so that they don't get damaged while being shipped, but if something happens and you are unable to read your books or they have major "cuts and bruises" that weren't clearly visible in the pictures or that weren't mentioned in the description of each book, please send us an email to readersbookshopcol@gmail.com and we'll contact you as soon as possible to help you with your situation.
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If you didn't enjoy the book, we'll be happy to receive it back as a donation, for more information regarding the donations program please visit the Donations page.